Shipping policy

Last updated: November 3, 2026

Shipping destinations and origin

PROSERIES GO currently accepts orders for delivery to the United States, Australia, Canada and the United Kingdom. We do not currently accept new orders for delivery to other countries.

Orders are dispatched from warehouses in the United States or China, depending on the product and stock availability. A US delivery address does not necessarily mean that your order will ship from a US warehouse.

Dispatch and delivery

Orders are dispatched within 48 hours after payment confirmation. This is the dispatch time, not the delivery time.

Estimated delivery times after dispatch

  • United States: 6–12 business days.
  • Canada: 10–15 business days.
  • Australia: 10–15 business days.
  • United Kingdom: 8–12 business days.

Business days exclude weekends and public holidays. These delivery estimates are counted from dispatch and are in addition to the processing time above. Delivery may be affected by customs clearance or carrier delays. Contact info@proseriesgo.com if your order has not arrived within the estimated timeframe.

If we cannot dispatch within the stated time, we will notify you with an updated estimate and offer cancellation and a refund as required by applicable law. If your parcel is delayed, missing or arrives damaged, contact us so we can investigate and provide the appropriate remedy.

Shipping charges

We offer free shipping on orders over €20. Applicable shipping charges and any available delivery options are displayed at checkout before payment.

Taxes and customs

Orders shipped internationally may require customs clearance. Taxes or duties collected by PROSERIES GO are shown at checkout. Where import duties, taxes or carrier clearance fees are not collected at checkout and are legally payable by the recipient, the carrier or customs authority may request payment. We remain responsible for taxes and charges that applicable law requires us to collect or pay. Contact us before ordering if you need clarification about charges for your destination.

Returns and uncollected parcels

Returns are received at our designated return centre in China. Contact us before sending a return to obtain the correct address and instructions. For eligibility, costs and refunds, see our Returns and Refund Policy.

If a parcel is returned because it was not collected or could not be delivered, contact us to resolve the order. Any deduction must be lawful and explained; this does not limit your rights for faulty goods, non-delivery or statutory cancellation.